help.custommade.comCustomMade Support

swapping out standard logo code so we can have link go back to the home page -- Submit a request Sign in -- What can we help you with? Help for Customers Getting Started How does CustomMade work? How do I have a custom project made? How do I order an item I found on CustomMade? Can I work with a specific maker? What details should my project include? How do I know what an appropriate budget is for my project? See all 9 articles Resources Ring Size Guide How to Select a Diamond Understanding Pricing for Custom Goods Tracking my Orders How does the Dispute Resolution Process work? I just posted a project, now what happens? How do I send a message to the maker? How do I accept a proposal? How do I know that my project will turn out as expected? How do I edit my project? See all 10 articles Contacting Makers What should I do if a maker stops responding to me? How do I decline makers I'm not interested in working with? Can I call or video chat with a maker? How do I message makers who are interested in my project? Payments Sales tax for tax-exempt entities How do I pay a maker? What types of payment does CustomMade accept? Why do I have to pay a percentage up front? When is my second payment to the maker due? How are my payments processed? See all 7 articles Help for Makers Setting Up How do I accept orders for more than one of the same item? How do I arrange listings on my profile page? How do I sign up to become a CustomMade maker? How do I complete my profile? How do I add a profile photo to my profile? How do I set up an order form? See all 13 articles Communicating With Customers Why are job board project requests limited to 6 makers? How do I correspond with customers via the CustomMade website? Can I call or video chat with a customer? What should my first message to a customer say? Tips for communicating with customers What happens if I don’t respond to a customer inquiry within 24 hours? See all 7 articles Managing Orders What are maker policies? How can I keep track of when projects are due? How do I manage my Job Board Alert emails? How do I express interest in a project? How do I make a proposal? How do I edit or retract a proposal? See all 15 articles Payments, Taxes, & WePay Can I calculate sales tax for my customers before I submit a proposal? How are sales taxes explained to customers? Are they included in my proposal? How does CustomMade calculate tax for my customer's purchase(s)? What is the tax rate for my customer? How much tax do they owe? What states does CustomMade collect sales tax for me in? Do I need to collect sales tax from customers on purchases? See all 40 articles Tips for Success Can I change the URL for my profile page? How to write an engaging business description that wins over customers How to craft an engaging listing description Tips for winning more jobs Optimizing Your Maker Profile How to take great photos of your work See all 11 articles Technical Support Troubleshooting Tips How do I clear my browser's cache? What browsers does CustomMade support? How do I ensure I receive CustomMade emails? I'm having trouble logging in. What should I do? Powered by Zendesk...